Email us anything — setup questions, a delivery that looks wrong, feature ideas. A human reads every message and we usually reply within one business day.
Email support@addoneplugins.comInstalling the app, connecting Slack, building your first rule, templates, branching, and test mode.
An alert didn’t arrive? Start with the Queue monitor in the app — it shows every attempt with the exact failure reason and a one-click retry.
Trials, upgrades, downgrades, and cancellation — all billed through Shopify, changeable anytime from the app.
What we store, retention windows, GDPR requests, and full erasure on uninstall — see the privacy policy, or just ask.
Still stuck? Include your store’s .myshopify.com domain and the rule name in your email and we’ll dig in: support@addoneplugins.com.