Terms of Service

These terms are an agreement between you (the merchant installing the app) and AddOnePlugins (“we”, “us”) governing your use of Autolert. By installing or using the app you agree to them.

1. The service

Autolert lets you build notification rules that route Shopify store events to Slack, email, and webhook destinations. We may improve, add, or retire features over time; if we retire something you rely on, we’ll give reasonable notice.

2. Subscriptions, trials & billing

• Paid plans are billed through Shopify’s billing system on the price and interval you choose in the app. We never see or store your payment details.
• Every plan includes a 7-day free trial. If you cancel before the trial ends, you are not charged.
• You can upgrade, downgrade, or cancel at any time. Downgrading may pause rules above your new plan’s limit and shorten history retention; nothing is deleted without you being told first in-app.
• Fees are non-refundable except where required by law or Shopify policy.

3. Your responsibilities

• You’re responsible for the destinations you configure — make sure you have the right to send store data (which can include customer names and order details) to the Slack workspaces, inboxes, and webhook endpoints you choose.
• Don’t use the app to send spam or unlawful content, probe or disrupt the service, or attempt to access other merchants’ data.
• Keep your Shopify and Slack accounts secure; actions taken through them are yours.

4. Data

Our Privacy Policy describes exactly what we store, for how long, and how deletion works (including full erasure on uninstall). It is part of these terms.

5. Availability & support

We aim for high availability but the service is provided “as is” and “as available” — commerce platforms, messaging APIs, and networks fail sometimes, and delivery of any individual notification cannot be guaranteed. Failed sends are retried automatically and surfaced in the queue monitor. Support is available at support@addoneplugins.com.

6. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages — including lost profits or missed notifications — arising from your use of the app. Our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.

7. Termination

You can stop using Autolert at any time by uninstalling it from your store, which also ends billing at the close of the current period. We may suspend or terminate access for breach of these terms, with notice where practical.

8. Changes

We may update these terms; material changes will be reflected in the date above and, where significant, notified by email or in-app. Continuing to use the app after changes take effect means you accept them.

9. Contact

AddOnePlugins · support@addoneplugins.com